loader image

Policies & FAQs

We value our clients’ right to privacy and to have a voice in their care during the therapeutic process. Read more

Financial Responsibility

At Thrive Therapy, we value our clients right to privacy and to have a voice in their care during the therapeutic process, therefore we do not accept insurance. Therapists that accept insurance work under the constraints of the managed care companies and are not always able to provide the quality of services you or your child deserves. We want to provide you with the below information regarding why we do not accept insurance benefits for mental health services so that you can make an educated decision regarding your or your child’s care.

Cost of Therapy

Our fees vary based on the type of service that is provided and are competitive with other mental health practitioners in the area.

Service Fee
Biopsychosocial Assessment (Individual) $195-$215 per 60 minute session
Individual Therapy Sessions $155-175 per 50 minute session
Biopsychosocial Assessment (Couples/Family) $215-225 per 60 minute session
Family Therapy Sessions $185-195 per 50 minute sesssion

Please be advised that the fee for service is due at the time the service is rendered. Payments can be provided via cash, check, and/or credit card. We accept Visa, MasterCard, American Express and Discover. All credit card transactions will accrue a 3.00% convenience fee. For returned checks you will be charged the current bank fee of $20.00. Returned checks must be picked up within three (3) business days and the full amount due including the bank fee must be paid in cash.

Surprise Medical Bills: Your Rights & Protections

When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing.

Cancellation Policy

At Thrive Therapy, we value our clients time and commitment to treatment. If it is necessary for you to cancel an appointment, a notice of 48 business hours (2 business days) is required prior to your scheduled appointment day and time or the full fee for services will be charged to your credit card on file. When an appointment is not cancelled with enough notice it affects three people: you, your therapist and another client who could have potentially utilized your time slot. We reserve for you a full hour of our time for the session and clinical notes that is exclusively for you. If we do not receive adequate notice, it is difficult to fill that time slot. Please understand that therapy should be viewed as any other important medical appointment would be viewed. It is a time and financial commitment but this is for your personal growth and consistency is key for progress. In the case of inclement weather and/or illness of the therapist, the therapist will notify you by telephone prior to your scheduled session of the cancelation. Otherwise, all sessions will continue as scheduled for your reserved time slot. If you cancel two consecutive times, you will be at risk of losing your designated time slot for your appointment. If you provide a late cancelation or do not show for your appointment, you will be charged the day of your missed appointment via your credit card on file the full fee for service.

General FAQs

How do I know if my child or I need counseling?

We serve as individuals that help you navigate through your psychological growth. If you or your child are having difficulty with functioning or adjusting to stressors at school, work, or home it may be time to schedule an appointment. Generally, a teacher or physician may bring up a concern that may be best addressed in counseling.

How many counseling sessions will my child or I need?

Your counselor will gather information in the initial assessment to collaboratively create a treatment plan. The amount of sessions needed vary based on the client and their needs, however the average client attends treatment for 10-12 weeks. Some clients require further sessions and others require less.

Does Thrive Therapy accept my insurance?

At Thrive Therapy, we value our client’s privacy and to have a voice in their care during their time in counseling, therefore we do not accept insurance. In order to be reimbursed by insurance, a diagnosis of a mental disorder needs to be provided. This is something that stays in your or your child’s records indefinitely. The majority of our clients are not struggling with mental illness. Several insurance companies do provide resimbursement for out-of-network therapists, but the deductible has to be met first and a mental health diagnosis will still need to be provided. Please see the Cost of Therapy section above for more information.

How does out-of-network insurance billing work?

Thrive Therapy is registered to bill as an out-of-network provider for most insurance companies. The benefit of out-of-network services is that the client has the ability to choose their desired provider and not be limited by the contracted in-network providers. The disadvantage is having to provide a mental diagnosis that will stay in your or your child’s record indefinitely. For billing purposes, we collect the full rate at time of service. Then as a courtesy we will submit an out-of-network claim on your behalf. Depending on your benefits plan and once your out-of-network deductible has been met, you may be eligible for reimbursement at a percentage of the session rate. Reimbursement will be sent directly to you from your insurance company. We encourage you to contact your insurance company to inquire about your specific out-of-network coverage as not all plans have out-of-network coverage.

What type of payment is accepted?

Thrive Therapy requires that payment for services be rendered at time of service. We accept cash, check, and all major credit cards including Visa, MasterCard, Discover and American Express.

What is confidentiality?

Confidentiality is the privileged communication between a client and their counselor. At Thrive Therapy we pride ourselves in keeping your personal information and concerns private. In short, what is said in counseling, stays in counseling. Limits to confidentiality include; if there is suspected child or elder abuse, threat to harm yourself or others, and/or if records are subpoenaed by a judge.

Do children have the right to confidentiality?

Confidentiality is different when working with a child. As a child’s legal guardian, the parent has a right to know what goes on in the therapy session. However, at Thrive Therapy we feel strongly that the therapeutic relationship is most effective when the child has a level of privacy. Children are more likely to open up in sessions when they are not in fear that the therapist will be relaying all information back to the parent. Overall themes, feelings, and progress will be discussed with parents. Confidentiality is broken if/when a child discloses something that may be harmful to the themselves or others.

Who can provide play therapy to my child?

As with other helping professions, it is important that services be provided by a trained professional in the field of counseling. A “Registered Play Therapist” is a counselor that has undergone extensive training to become certified by the Association for Play Therapy. Many professionals may say that they work with children, however do your research and ask questions to clarify the level of training they have undergone to specialize in working with your child.

What do I tell my child about counseling?

It is important to explain to your child, in an age appropriate manner, about counseling and why they are attending prior to their initial appointment. You may want to say “We are going to talk to someone that works with children to help you feel better”. Explain to the child that they will be going to meet Ms. Rachel or Ms. Elizabeth and have their own special time to play and talk with their therapist. It can also be helpful to show your child a picture of their therapist prior to the assessment to help build reassurance before their appointment.

How can I ask my child about their sessions or progress in therapy?

It is detrimental to the child’s progress to pressure your child to talk about their sessions. In order for a trusting therapeutic relationship to grow and healthy self-expression be made, a level of privacy needs to be upheld. The therapist will relay to the parent information from sessions in regards to the child’s safety and/or vital information if it arises.

Who do I call in case of an emergency?

Thrive Therapy is not set-up for crisis intervention. Please direct all emergencies to SalusCare at 239-275-3222, David Lawrence Center at 239-455-8500, or 9-1-1.

We're here to help you today. Call now.

Fort Myers, FL

Naples, FL

The Woodlands, TX

t What happens at your first appointment?

What To Expect At Your First Appointment

At your first appointment, we conduct a Biopsychosocial assessment discussing personal background information and presenting concerns. Upon completion of the assessment, your therapist will advise you as to the appropriate plan of care. Typically sessions are provided on a weekly basis based on the level of care needed. Although clients present with individualized needs, the average clients attends treatment for 10-12 sessions. Some client require further sessions and others require less. Individual sessions last for 50 minutes. Family sessions last for 1 hour and 30 minutes. All sessions are by appointment only. Hours of operation are Monday through Friday 9:00am-6:00pm. Flexible evening appointments are available.

Prior to your first session, you will be provided with access to the client portal. There you will be able to fill out and review your intake paperwork. We will be glad to answer any questions about the paperwork at your assessment.